air new zealand refunds for cancelled flights
A man walks past a mural in Dublin, Ireland, on Oct. 21. Pilgrims wearing face masks and keeping social distance perform Tawaf around Kaaba during the annual Hajj pilgrimage in the holy city of Mecca in Saudi Arabia on July 31. The complaint calls on the commission to investigate Air New Zealand’s refusal to provide refunds on all cancelled US flights. Health workers from the city of Melgaço arrive at a small riverside community, where families live without electricity, to give medical care to its residents, in Brazil, on June 9. "They shouldn't take people's money and decide, of their own volition, to cancel events," he said. Air New Zealand was prompt in their refunding and their level of service in this case was excellent explaining in detail over the phone about all transactions that had taken place and where they had gone. The customer was entitled to a refund because the changes were operational decisions which were within Air New Zealand's control and the airline wasn't able to transfer his flight to another service, because he wasn't satisfied with the alternative flights offered and didn't accept them. A member of the 'Torcida Urubuzada' (soccer fans) of Flamengo delivers food donations amid the coronavirus pandemic, in Rio de Janeiro, Brazil, on June 5. Give them your flight number … If a flight is cancelled due to mandatory government shutdown airlines are not responsible for providing a resolution or alternate plan for continuation of your journey. Air New Zealand offered future travel credits instead. India on July 6 became the country with the third-highest coronavirus caseload in the world. A medical worker pauses outside of a Brooklyn hospital that has seen a rise in coronavirus-related cases in New York City, New York, U.S., on Dec. 15. Municipal employees greet during a campaign to promote the keeping of safety distances against the spread of the coronavirus in Santa Tecla, El Salvador, on Sept. 10. Consumer New Zealand head of research Jessica Wilson said while the decision was good news for this customer, Disputes Tribunal orders were not precedent-setting so there was no obligation for other referees or courts to rule the same way. A man wearing a protective face mask looks on during Mercedes-Benz Fashion Week Russia in Moscow, Russia, on Oct. 20. "That also applies to people who have booked through Air New Zealand. But on Friday Consumer NZ's Jessica Wilson confirmed to Checkpoint customers should be covered by US Department of Transportation regulations, and therefore, are eligible for refunds on US flights. Cheerleaders wearing face masks perform during Game 6 of the Korean Series, the Korea Baseball Organization's championship round, between Doosan Bears and NC Dinos at Gocheok Sky Dome in Seoul, South Korea, on Nov. 24. A teacher, wearing a face shield as a precaution against the coronavirus outbreak, speaks to her students in a makeshift classroom at her residence in Tangerang, Indonesia, on Aug. 10. Air New Zealand’s hardline stance became a PR disaster for the airline, causing Air New Zealand’s CEO to apologize last month. Blake found that the customer's flights weren't delayed - they were either cancelled or proceeded but no passengers were allowed to fly the service (as was the case with one of the man's flights to Nuie), or the flight proceeded but he couldn't board it because his first flight had been cancelled. Students listen to a teacher while sitting behind glass dividers on their desks in a classroom in the Maadi suburb of Cairo, Egypt, on Nov. 1. The case could have implications for thousands of other travellers who were refused refunds by the carrier due to the pandemic. Employees of the Delhi Metro Rail Corporation (DMRC) sanitize a coach during a media preview as the Delhi Metro network prepares to resume services partially after more than five months shutdown, in New Delhi, India, on Sept. 3. Scores of Air New Zealand customers have expressed outrage as the airline refuses to offer refunds for flights cancelled by Covid-19 lockdown - instead offering travellers credit that cannot be currently used. A nurse holds a placard reading "For my rights and for your health" during a demonstration in front of the Healthcare Ministry where nurses are protesting demanding better working conditions and against the mistreatment of their sector during the pandemic, in Madrid, Spain, on Nov. 15. Workers wearing personal protective equipment (PPE) suits attend to customers at a salon in Ahmedabad, India, on Sept. 20. Consumer NZ chief executive Jon Duffy said flight rules in the US entitled passengers travelling to or from the States to a refund if their flight was cancelled. Nurse May Parsons administers the Pfizer-BioNtech COVID-19 vaccine to Margaret Keenan (L) at University Hospital in Coventry, central England, on Dec. 8. making Keenan the first person to receive the vaccine in the country's biggest ever immunization program. A mask-wearing student puts on plastic gloves as a precaution during class in Havana, Cuba, on Nov. 2. The customer, who did not want to be named, had four Air New Zealand flights between Auckland and Kerikeri in June and a return trip to Niue in July cancelled or re-arranged as the airline cut services to save money. Air New Zealand is asking would-be travellers "to only contact the airline if they are due to fly within the next 48 hours or need immediate repatriation to New Zealand or their home country." Air New Zealand: Refund for cancelled flight - See 13,472 traveller reviews, 1,850 candid photos, and great deals for World, at Tripadvisor. A Vietnamese woman carries a stuffed animal while boarding a repatriation flight from Singapore to Vietnam, at Changi Airport in Singapore on Aug. 7. An organ grinder waits for a delivery of donated groceries in Mexico City, Mexico, on June 4. Skiers wearing protective face masks ride a ski lift before hitting the slopes with the Matterhorn mountain as landscape above the ski resort of Zermatt in Switzerland on Nov. 28. "This is why we proactively placed all airfares on cancelled flights, including non-refundable airfares that would normally be forfeited, into credit. Women perform the "Morenada" dance at an exhibit of folk costumes during the partial lifting of restrictions amid the COVID-19 pandemic, in La Paz, Bolivia, on Oct. 2. Air New Zealand's public affairs department has acknowledged it will provide refunds to these customers," Wilson said. A caretaker cleans the floor at the Durgiana Temple after the government eased a nationwide lockdown, in Amritsar, India, on June 7. A member of the staff disinfects the stands before the start of a soccer match of the Mexican Apertura tournament between Guadalajara and Necaxa at the Akron Stadium in Zapopan, Mexico, on Nov. 21. People wearing personal protective equipment (PPE) sanitize a "pandal," or a temporary platform, next to an idol of Hindu goddess Durga for the Durga Puja festival in Kolkata, India, on Oct. 12. Shoppers wearing face masks to protect against COVID-19 crowd Divisoria market in Manila, Philippines, on Dec. 13.