who are easyjet customers
But we want to give our customers as much flexibility and choice as possible so they can decide what is best for them. Visual – Look&Book – in an industry first, we integrated a new ‘Look&Book’ app feature that allows easyJet customers to upload an image to the app and book their dream holiday. “We would like to reassure customers that we have contacted those whose flights are impacted with clear guidance on their options which include switching to another flight free of charge, receiving a voucher or a refund.”. easyJet Airline Company Limited Registered in England with Registered number 3034606; subsidiary of easyJet plc Registered in England with registered number 3959649 Registered Office: Hangar 89, London Luton Airport, Luton, Bedfordshire LU2 9PF, Directors' interests and substantial interests. If you have a complaint about the editorial content which relates to inaccuracy or intrusion, then please contact the editor here. A Gannett Company. On May 19 this year, EasyJet announced that it had suffered a “massive cyberattack” in which the attackers had accessed the personal data of approximately nine million customers. Some 2,208 customers … In 2019, it transported a combined 51.5 million people via its operating company EasyJet UK Ltd, pushing ahead of the country’s flag carrier airline British Airways. Mr Balmer, who said he would routinely fly between two and three times a year with easyJet, said he has repeatedly approached the airline for a refund. For airlines, they allow a source of income on top of flight fares. The airline faced criticism shortly after the announcement as a number of customers claimed they had not been refunded. The next best way to talk to their customer support team, according to other Easyjet customers, is by calling their 34 971 927 448 phone number for their International Customer Service department. It operates domestic and international scheduled services on over 1,000 routes in more than 30 countries via its affiliate airlines EasyJet UK, EasyJet Switzerland, and EasyJet Europe. FURIOUS easyJet customers say they have been left feeling ‘disgusted’ after not receiving refunds for cancelled flights more than three months on. Les Balmer, who was due to fly to Faro in September next year, described how he had been left at a loss while trying to seek his £244.92 back three months ago. While +44-0330 365 5000 is Easyjet's best toll-free number, there are 5 total ways to get in touch with them. easyJet aims to make travel easy, enjoyable and affordable, whether it is for leisure or business. Droves of easyJet customers are accusing the airline of running a 'SCAM' by cancelling just one leg of their return flight - as company insider says it is due to empty planes Mr Balmer said: "We'd originally booked it in 2019 for June this year, then we decided to rebook for September next year as we couldn't go for personal reasons. Easyjet targets customers looking to minimise their transportation costs, or any type of customer looking for a low price. EasyJet plc is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. Mr Findley, who had paid £405.15 in total, said: "I feel absolutely disgusted by the whole thing, rather than take a refund for our cancelled flights, we rebooked them and used a voucher - like a lot of people did. easyJet is the seventh 1 largest airline in the world, with 342 aircraft and 48 million customers across 35 countries and 154 airports. easyJet has revealed that the personal data of approximately nine million of its customers has been accessed following a “highly sophisticated” cyber-attack on its system. Seamlessly connecting Europe with the warmest welcome in the sky. In general Easyjet’s customer is a customer who started to prefer the plane to land transportation to browse for short distances between different cities served. At the time, the airline said only its Belfast and Bristol services would be left operating from Newcastle, with the international routes ending in October. Our purpose defines who we are and guides our actions and decisions. Ancillary services are a crucial source of revenue for low-cost airlines and a boon for some passengers. Jet2, TUI, easyJet and Ryanair updates on summer 2021 holidays and where customers are going after huge surge in bookings EasyJet: A massive data breach. If you do book with them customers always need to bear in mind that the moment anything goes wrong, you will probably feel undervalued and powerless with this faceless organisation. Please be aware that additional admin fees may apply if you ask our Customer Services Team to do it for you. A spokesperson for easyJet said: “We are sorry that these customers were incorrectly informed of their options. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Customers of easyJet who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. easyJet is launching a new fare class including up front seating. As a recently launched business under the popular easyJet brand, easyJet holidays operates its own in-house team, with a unique customer service model and standalone website. This is disgraceful I once thought that EasyJet was better at managing customer relations than the other airline who are well known for poor customer service. Easyjet is always best known for its high-end services and when things come to avail the customer service, then you will get plenty of benefits with Easyjet customer service which are given below: Instant Help: The team of customer service at Easyjet provides instant help on all kinds of queries without any delay and you also don’t require to wait in a queue. Our Promise. “I am furious with them, we've have been a loyal customer, ever since it started flying from Newcastle – I thought other airlines were bad, but nothing like this.". Photo: easyJet. We have a set of values which support and guide our strategy. In my opinion EasyJet are just as bad. This includes credit card details of a small subset of these customers (2208), with the airline confirming it has already taken action to contact and offer support to those individuals. See our fees and charges. Also seeking a refund since September, Tony and Julie Findley described their 'disgust' after being told they would not be refunded for their cancelled Faro flights for June 2021, as they had used a voucher - issued from a previously cancelled flight. Safe and responsible; On our customers’ side; In it together; Always efficient; Forward thinking EasyJet passengers whose card details were stolen in a "highly sophisticated cyber-attack" say they have been left frustrated and in limbo by the airline's response. "Our team has now been in touch with the customers to apologise for the error and provide a full refund for their flights. But more than three months on, the airline has again received backlash from angry customers over a lack of action. If you are dissatisfied with the response provided you can contact IPSO here. Newsquest Media Group Ltd, Loudwater Mill, Station Road, High Wycombe, Buckinghamshire. EasyJet plc, styled as easyJet, is a British multinational low-cost airline group headquartered at London Luton Airport. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. Are you sure you want to delete this comment? The easyJet chief executive, Johan Lundgren, said: “We would like to apologise to those customers who have been affected by this incident. easyJet aims to make travel easy, enjoyable and affordable, whether it is for leisure or business. Britain's data watchdog is investigating after the breach which saw 2,200 customers' credit card details accessed by hackers. So Easyjet is competing as well with the airlines as the land transports HP10 9TY | 01676637 | Registered in England & Wales. These adverts enable local businesses to get in front of their target audience – the local community. "We've been going round and round in circles, we've been told the flights are still active and that customer services cannot refund us because we transferred the flights and used a voucher.". Aviation recovery stalls as travel restrictions trigger fall in demand. Matt Callaghan, easyJet holidays customer director, said: "We know this news will be disappointing. Using the feature, travelers book flights using just a photo, without even needing to know the destination. Those ads you do see are predominantly from local businesses promoting local services. The budget airline stressed that evidence has not yet come to light regarding misuse of data, however they would contact all affected customers. "I emailed them again ten days ago but haven't had a reply," he added. John and Julie Noonan, who were due to fly to Malaga in April next year, said they had been left in limbo while waiting for their £185.44 to be returned after requesting a refund in September. EasyJet Current Target customers and market situation EasyJet is targeting the most potential customers as the private and government corporate business travelers who wants to save their time and require the higher quality of services and are willing to pay the higher amounts for the EasyJet airline services. Data returned from the Piano 'meterActive/meterExpired' callback event. The airline has again been slammed for 'refusing' to refund its customers following the permanent axing of its international flights from Newcastle Airport. EasyJet says ‘no compulsory job cuts’ after 1,500 crew go part-time. ©Copyright 2001-2021. EasyJet: Nine million customers' details 'accessed' by hackers. Since we became aware of the incident, it … News & Advice. easyJet is a digital airline and the easiest and cheapest way for you to book or make changes to your booking is online or via our mobile app. We’re really proud that, where we’ve needed to cancel holidays, we’ve been able to process refunds in an average of 12 days. Our promise. Matt Callaghan, easyJet holidays customer director, said: “We know this news will be disappointing. But we want to give our customers as much flexibility and choice as … “Following the decision that easyJet would be closing its Newcastle base, any customers with flight vouchers who are no longer able to use these as a result of the base closure will be able to receive a refund instead. SEE MORE: easyJet to permanently axe all international flights from Newcastle. News & Advice. EasyJet revealed today that the data breach was “highly sophisticated”, and that email addresses and travel details were accessed, including passport data.. "We want our customers to be on holiday enjoying themselves and we're looking forward to resuming our award-winning flights. EASYJET has been accused of "relying on people to forget" about money the airline owes to them for cancelled Newcastle flights. The airline has again been slammed for 'refusing' to refund its customers following the permanent axing of its international flights from Newcastle Airport. She said: "We weren't told our flights in 2021 were cancelled and when we got through to the call centre, they said they can't refund us as the flights are still showing as departing. Airline easyJet said the details of nine million customers have been “accessed” by hackers in a major cyberattack. Contacting Easyjet - by phone or otherwise. easyJet’s market-leading flexible customer policies are driving trust and confidence to book. "We took a travel voucher and used it for that – they are now saying they can't refund us and saying they can't find the amount paid originally on my debit card.". This site is part of Newsquest's audited local newspaper network. Towards the end of August, easyJet confirmed the permanent axing of all international flights from the North-East and the closure of its Newcastle base. In response, easyJet said it would now be refunding Mr and Mrs Noonan, Mr and Mrs Balmer and Mr Findley in full. 'We've been going round and round in circles'. As a subscriber, you are shown 80% less display advertising when reading our articles. Mrs Noonan said that they had originally booked the tickets for April this year, but after those flights were cancelled they were not offered a refund and instead advised to rebook for the following year. easyJet customers left ‘disgusted’ after refunds ‘refused’ for cancelled Newcastle flights. British airline EasyJet says that it has been the victim of a cyberattack that exposed the email addresses and travel details of around 9 million of its customers. Creating new revenue streams through mobile Enhanced search experiences. “EasyJet has seen a positive trading environment based on the strength of its network and customer proposition, capacity reductions and lower growth in easyJet … easyJet holidays was launched in 2019 in order to offer holiday packages which also encourages the 97% of customers travelling on leisure to spend more with us, rather than book accommodation elsewhere. We have a set of values which support and guide our strategy.